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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how information is collected, used, and protected when you use the app or visit the website.

1. Information We Collect

Device and Technical Information

We collect limited technical information such as device model and operating system version, app version, and crash reports and diagnostic data. This information is used to maintain service stability and improve performance.

Minimal Connection Data

We process minimal technical data required to establish and maintain a VPN connection. This data is not used to identify users and is not stored beyond what is necessary for the session.

User-Provided Information

If you contact support, we collect only the information you voluntarily provide, such as your email address and message content.

2. VPN Data Handling

The VPN feature is designed to protect your privacy and secure your network connection.

We do not collect, log, or store:

  • Browsing activity
  • Visited websites
  • DNS queries
  • VPN traffic content
  • IP addresses associated with your activity
  • Connection logs that can identify a user

3. How We Use Information

Collected information is used strictly to:

  • Operate and maintain the VPN service
  • Ensure connection stability and performance
  • Provide customer support
  • Comply with legal obligations

4. Third-Party Services

We may use limited third-party services such as crash reporting tools to diagnose technical issues.

These services:

  • Do not have access to VPN traffic
  • Do not have access to browsing activity
  • Do not receive network-level data

5. Data Security and Retention

We apply appropriate technical and organizational measures to protect data.

  • VPN traffic is encrypted during transmission
  • No activity logs are stored
  • Diagnostic data is retained only as necessary for service improvement

6. Children's Privacy

The app is not intended for children under the age of 16. We do not knowingly collect personal data from children.

7. Your Rights

Depending on your jurisdiction, you may have the right to request access, correction, or deletion of your data. You may also withdraw consent where applicable.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app indicates acceptance of the updated Policy.

9. Contact Information

For privacy-related questions or requests, please contact us at: privacy@trustlockvpn.com